Radical Call Center Solutions, Simply Powerful
Improve the Inbound and Outbound Calling Experience
The Radvox Call Center extends your PBX for cost-effective inbound and outbound calling capabilities. Get functionality that goes beyond basic hunt groups, along with supervisory controls and more comprehensive reporting and statistics.
Key Features
- ⚙ Customized call queue routing and thresholds
- 📱 Queuing and ring status
- 👥 Comprehensive agent customization
- 🧑💻 Agent and supervisor roles
- 📢 Audio monitoring (listen, whisper, and barge)
- 📁 Call recording at device, user, and queue levels
- 📲 Call-back option
- 🔔 Agent announcement
- 📈 Graphs, statistics, and trend analysis
- 📉 Real-time monitoring and alerts
- 🏗 Configurable dashboards and customizable wallboard with queue analytics
- 📅 Scheduled reports
Create a High-Quality, Multi-Channel Communication Experience
Radvox OMNI Response enhances inbound and outbound communication, offering advanced capabilities across multiple channels such as SMS, chat, email, and voice. Enjoy a clean, intuitive interface with full customer interaction history, no matter the channel.
Key Features
- 📡 Manage interactions across channels
- 📈 Queue treatments
- 👥 Agent experience
- 📖 Channel Types (Voice, SMS, WebChat, Email, Facebook for Business)
- 📱 SMS Keyword Responder
- 📁 Call recording & Coaching
- 📅 Post-call Survey
- 📉 Standardized & Customizable Reports
- 📲 Customizable Dashboards
- 🏗 Real-time Agent & Queue Dashboards
- 🏧 Third-party Integrations (Salesforce, HubSpot, Zoho, Microsoft Teams)
- 📷 Cloud Storage & AI Integration (AWS, Google, IBM Watson)
- 📝 WFM & Chatbot Support